Christopher Heisler: Allstate Insurance

I found Amanda through one of the Neighborhood apps. We had been having issues getting homeowners insurance on a “new to us” house, with previous brokers giving us the runaround, 3 different quote totals from the same company (same person, too, I believe), and a list of other turn-offs. My wife and I both work a lot, so getting or taking phone calls isn’t as easy as it should be (which is another turn-off from the other companies). Amanda did not only provide us with a quick quote, with accurate info, she was also very patient while we were working on getting just a simple few minutes here and there to reply to her. She was very easy to talk to, understood our “situation”, and did her absolute best to get us insured with our needs. Whatever Amanda gets paid, she definitely deserves more…if there were a way to tip her, she would’ve gotten a good ole’ fashioned New York City tip from us (we’re not from New York, we just know how they tip for good service). Thanks again, Amanda, and we look forward to doing more with you in the future! JD & Ashley

I have been with Allstate for many many years, but after my experience today, I may be taking my business elsewhere. I went in to pay my premium and was helped by Ramona. Sometime during our exchange she started talking politics. At first I gave benign responses but she continued to press on and disagree with every thing I said. Thats fine but not when I'm in your place if busines. I got more and more upset the longer I sat until she finally gave me my receipts and debit card back. And as I was leaving I said one more thing, and she LAUGHED AT ME ALL THE WAY TO THE DOOR! This is not ok and not how you treat customers. So I'll be checking around for another company as I don't want to spend my hard earned money where I'm going to be ridiculed! She should be fired but I'm sure she won't so good riddance.

I have been with this agency for 20 plus years and I have had the unfortunate experience of dealing with the rudeness of their service reps first hand. Today was really what made me decide to leave them after speaking with a extremely extremely rude Lady by the name of Alley. I won't go into details but this agency just isn't where it's at. I've stayed with them for so long because I've never had to deal with them, but the times that I have had an encounter with them have all been unpleasant.

The team is incredibly professional and always responds to questions promptly and thoroughly. Their communication is clear, and they make you feel supported every step of the way.