Charlotte Russe

Shayla I hope I’m spelling her name right let me tell you something. She did an amazing job. She made us feel very comfortable and she made my friend feel beautiful while we were looking for a nice outfit today. It was a very friendly environment and along with her coworker who was there with her he was a guy I didn’t get to ask his name but he was working and when I say working, I mean working hard so kudos to them and thank y’all so much

I came into the store with my girlfriend, and from the moment we got there, the energy was off. She was met with nasty stares before even walking in, and when she asked for a paper application, she was rudely turned away. As we walked around, the negative looks from staff didn’t stop. It was frustrating and upsetting to watch her be treated like that—especially by people who should understand. No one deserves to feel that unwelcome just for walking into a store. It was the black girl, manager and some light skin girl looking at my gf crazy.

My husband bought me a couple pair of pants for Mother’s Day. They don’t quite fit how I like, so we went to take them back. First of all the store was supposed to open at 12. The lady was literally staring at us at the door but didn’t open until 10 minutes after 12. Then we came in and went right to the counter. The manager and the other lady were just looking at us. Finally the lady comes over and asks do we need help. We explain the situation and she immediately says we can’t return the items without a receipt. I get it. I’m in retail so I wasn’t upset about that, it was just irritating because the manager is the one who rung my husband up and helped him when he originally purchased the items and she acted like she didn’t remember, until he went into detail. Then it was well you can do an exchange. This is not somewhere I generally shop (it was the thought that counts). I felt rushed to pick a couple items all because they didn’t want to give me a credit. I picked out the only two halfway decent looking items and left. As I was leaving the lady was real snarky about the receipt. It was literally $25. And I normally would just brush it off but the attitude of the manager and lady really annoyed me. And from the looks of the comments it’s not the first time she’s been nasty. Do better!