Carmen Richardson NMLS# 375570 - Coast2Coast Mortgage Lending

I had the privilege of hearing a presentation Carmen gave on the lending progress for homebuyers. Carmen's presentation was informative and has a customer focused approach . I really like how Carmen helps her customers focus on their long term goals, and which loan works best for them and their financial future. She spends a lot of time with her customers looking at their current finances, analyzing different loan options and scenarios, and helps the client decide which loan works best for them.Many lenders don't even have those conversations with their customers. She made the lending process easy to understand for me. I wish I had heard her presentation when I bought my first home. Carmen has spent thousands of dollars on continuing education to be able to support her customers with the home buying process.She truly cares about her customers and wants the best for them and their families as they make their biggest financial purchase. I highly recommend working with Carmen. I look forward to working with her on my next home purchase.

There is not enought we can say about the treatment ,attention to detail and professionalism we received from Carmen. From the second we met over the phone to every single transaction Carmen took us by the hand and made us feel comfortable with the process .We not only found her and the company second to none ,but we gain a friend for life. Carmen you are trully the best in your profession and a true natural. We loved the experience we had while purchasing our new home. Thank you for making us feel welcome and confident. You are a true blessing!

Carmen and her team are an A+! I cannot adequately describe how easy they made the whole home-buying experience for me! Carmen never made me feel dumb (for what I thought were dumb questions on my part) and she was ALWAYS right there with a clear, concise answer and helpful directions in what step(s) to take next. There is a LOT of detail that goes into all this and Carmen and her team will help you EVERY step of the way in an extremely professional and efficient manner. Thank you, Carmen! I had NO worries throughout it all and I greatly appreciate your personalized care and help!

I have a variable rate mortgage and was interested in my refinancing options (espeically with the historically low rates) I talked to Carmen as well as another business owner I know about my options. Even though the other person's rates were slightly lower, after talking through the difference between APR and rates, and points and closing costs and a whole slew of other things that at first were over my head, the refinance through Carmen was the better choice. Even if it had been smarter to go the other route the fact that she took the time to explain the ins and outs of Mortgage Finance to me, (and to do so in a way that was very understandable) spoke to the care that she puts into actually helping people make a good decision> She is all about education, not just "selling a product, or making a buck" With a home purchase or in my case refinance being such a huge and important thing, the care she took with me, (just 1 little client) was amazing. Great Customer Service and Knowledge and I highly recommend her!