DoctorJacksonville 4.2 (253)
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Doctor in Jacksonville, FL
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Claim this listing4.2 on Google from 253 reviews · Read on Google
Recent Google reviews
I am extremely disappointed with this doctor’s office and the way my child’s care and concerns have been handled. The treatment provided has had a negative effect on my child’s health, including reactions that we have experienced repeatedly after visits. What is even more concerning is that despite bringing these issues to the office’s attention, we have not received the level of concern, communication, or accountability that we expected from a medical practice caring for children. We have also experienced unexpected/extra charges, which were not properly explained to us. When we called the office to ask questions and seek clarification, the response from the staff and management was extremely rude and dismissive. Instead of listening to our concerns or trying to resolve the situation, the managers appeared unwilling to take responsibility and simply denied or avoided dealing with the issues. A medical office should make parents feel that their concerns about their child are being taken seriously. Unfortunately, our experience has been the complete opposite. The combination of concerns regarding the treatment, repeated reactions, additional charges, and the way management has handled our complaints has completely destroyed our trust in this office. I strongly recommend that the management take these complaints seriously, review what happened, and improve both the quality of patient care and the way parents' concerns are handled. Patients and their families deserve to be treated with respect, transparency, and accountability.
I have been with this office since my first born in 2016 and I liked the doctors and the reason why I stayed this long with them. I called the sick line three weeks ago and left a message but they still have not called me. I ended up taking my child to urgent care to get the help they need. It’s always been hard to get calls returned and sometimes when they do, the nurses can be rude and condescending but because I am happy with the doctors I tolerated it. Not anymore. You just lost three established patients because of your ignorant nurse line.
So thankful for Dr. Ferguson. She is always so sweet, patient, and caring with our daughter. We truly appreciate the love and attention she gives every visit. She always makes us feel safe and comforting when we see her. Thankful to have her as our pediatrician for our little girl 🩷
I hear great things about this office. I would like to transition my child to this facility but leaving a voicemail to make an appointment is so inconvenient and not great service. Then they call back HOURRSSSS later. It’s 2026 they could at least install an A.i. program to atleast help.
We've been with this location since our 2 year old was born. While we love Dr. Kim, I can't help but voice my frustration here because every time our son has a medical issue that we don't know if it's an emergency or not, we have to 'leave a message' and get a call back in a range of hours to a day. How are we to know if it's a true medical emergency IF WE CAN'T TALK TO ANYONE!? I'm willing to adjust my review here if they can take actionable steps to improve. It seems that they are more focused on volume of patients vs. giving good quality care to the ones they have.
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