CareSpot Urgent Care of Jacksonville Westside

Prompt, efficient, and thorough service. They have you in and out with what you need. They even offer doctor's notes for your job if needed. My prescription was there before I was due to their professionalism. 10 out 10 would recommend.

Avoid booking an "appointment" online here—it is completely meaningless. We booked a slot online for 1:35 PM, arrived on time, and sat there for 30 minutes without being seen. When we asked about the delay, Victoria at the front desk was incredibly rude. She dismissively told us it would be another 30 minutes just to get called back, and then another 45 minutes once in the back just to get a simple hand X-ray and see a provider. She explicitly stated that the online booking system doesn't matter for the time you choose; you are still stuck waiting in the normal walk-in line. Expecting a patient with an injury to sit around for over two hours when they took the time to schedule ahead is completely unacceptable. Terrible front-desk attitude and total lack of respect for patients' time.

The only good thing was the short wait time. Went in for a rash on my toddler to get prednisone cream, they prescribed oral prednisone instead that he will not take. Guess what though? We got to leave with the gift of adenovirus. This place is absolutely filthy and the front desk staff may as well not be there since they just rudely direct you to use a qr code. PLEASE do something to implement proper sanitation.

If I could give zero stars I would! Staff was very rude. The young girl at the front desk made a couple clicks on her mouse and said that my daughters insurance couldn’t be verified on her end. I offered to call the insurance company and she said I would still have to pay up front even if they verified over the phone. She refused to rerun the information to double check. I paid the $140 out of pocket fee and was told that if they can get the insurance verified and insurance pays for the visit I would receive a check in the mail. Once we were taken to a room I was in shock at the DISGUSTING condition of the room. This being a health care setting, I felt like I was going to catch something from just being in the closed space. The final straw was when I called the pharmacy to check on my daughters prescription status and they told me that the ‘PA’ wrote the dosage wrong and I wouldn’t be able to pick up the prescription until the issuing physician fixed it. It took two days for the prescription to be fixed. Meanwhile my child had an extremely bad case of strep throat. We will not be returning to say the least.