C G Construction of Jacksonvlle

Recent Google reviews

• lavon miller 1 · a year ago

  This is the complaint I filed with the BBB on June 18 2024 In February 2024 I called and scheduled an appointment for CG Consulting to come out and see if this was something that they could handle. Christopher Robbin came out on February 13, 2024 took a look at the issue, took pictures and said that the company handles this type of issues all the time. I asked him if I did go with CG Consulting how long would it take them to resolve the issue. He stated no more than 4 or 5 days. I agreed to it and signed the contract. He called and set me up with financing with momnt. I was scheduled to go to the Phillips highway location to choose the tile. I was told that I would receive a call to schedule the installation of the tile. This was in March. I have yet to receive that call. Because I never received the call to schedule the installation I was calling the office regularly. Each time being advised by Brittany that she will reach out to see how much longer it would be before I was scheduled but I always ended up calling and speaking with her only for her to tell me the same thing...I will call you once I get an update. On June 12, 2024 I stopped by the Phillips highway location and spoke with Peter. Peter apologized and told me briefly that they were short of help. He followed up by stating that he would be contacting me to schedule the installation. Today is June 17, 2024 and I have not heard from anyone. I called the office today with my frustration and was advised by someone other than Brittany that Peter was out and would return around noon. The young lady further advised me that she would send Peter a message and that someone would call me by close of business. It's now 6:51pm and I called around 10am. I have not heard from anyone. I'm frustrated. I have already started making payments on the loan for the tile installation. Response/follow up sent to the BBB on October 7 2024 I signed an agreement on February 14th 2024 for tile and flooring installation with Christopher Robbin. Because of the estimate quoted for the job I was able to use their finance company Momnt. I was advised by Christopher Robbin that CG Consulting handles this type of job all the time and that it will not take them long to complete the job maybe 2 weeks at the most. I was advised that someone would contact me to schedule the installation. Noone did. I only heard from Cg consulting when I called to only receive no response. Which is why I filed a complaint in June 2024 but it was closed since Carey reached out to me immediately after filing the complaint. Since the complaint closed nothing changed. I called CG consulting atleast every other week for a status. Nothing, I called Momnt on September 30th 2024 to see how I could receive a refund for the money I have paid on the loan and was told that I need to contact CG consulting and have them to refund the $8000 dollars that they paid CG consulting. I called CG consulting on September 30th 2024 and requested a refund with Beverly. She stated that she would let Carey know and get back to me. I called back on October 1 2024 and requested a refund with Beverly and Brittany and was told that since most of the materials have been received that maybe I would have to pay. I requested this in writing to see if I need to get legal counsel and have not received anything. I called CG consulting back on October 4th 2024 and asked to speak with Carey, and Kim and an additional  person and was told by Hannah that Kim was in the office but was on a conference call. She stated that she would pass the message to Kim. I have yet to hear from any. I want my account with CG Consulting closed so that i can get a refund from momnt in order to close out that loan. This company is very unprofessional. This whole ordeal has been a nightmare that will not end. If I had to rate them it would be a big fat ZERO. Today is March 29th 2025 and CG CONSULTING has yet to complete the installation.