Butler Toyota Jacksonville

Amazing experience, easy and quick communication. Professional and friendly. Negotiations were smooth and fair. Fast and no pressure once i was ready to sign also. Definitely recommend Butler Toyota for a great deal and excellent buying experience. Thank you sales team and staff for making this my first good experience buying a vehicle.

I brought my Toyota Avalon to this location to have a factory recall repaired. This was my first time at this dealership, as I purchased my car several years ago out of state. Scheduling the recall was straightforward and timely. Once I dropped my car off (at 7:30 AM), I was told that the repair would take around 2 hours, but could potentially take until the end of the day if they needed to order a specific part for the recall. I am not sure how the dealership “doesn’t know” if they will need a specific part to fix a specific recall, but I digress. 4:45 PM rolls around, and I have not heard anything from the dealership. I have to reach out to them, and they inform me that their system was down for half the day and they were unable to fix the recall because they couldn’t order the part they needed. I am sympathetic to issues that are somewhat out of their control, so I asked a few follow up questions. I asked if I could pick my car up, but I could not because it had already been disassembled to start the repair. Then, I asked if they had any loaner/rental vehicles available since I hadn’t planned to be without my car for two days. They said no, they were out of rental vehicles for that day. I asked how I was supposed to get to work and back the next day without my car. They offered to pay for an Uber for me to get from my workplace to the dealership, but no way for me to get to work. Wonderful. The next day, I borrow someone’s vehicle to get to work and back to the dealership. When I pick up my car and paperwork, I notice they did not complete the complimentary inspection I had been told about when I dropped the car off. The service department was closed at this point, so no recourse there. The cherry on top was that when I opened the door to get in my car, the service people had left their trash in my car (see photo). I understand that my car is not shiny and new, and that I was not a “paying” customer since the recall repaired was covered by Toyota, but this experience was disappointing from start to finish. I will not have my car serviced here again.

Just bought a car from Jamori, what an amazing and personable sales rep! Got me a great deal on the 4Runner of my dreams and we had a great time doing it. I highly recommend buying from Butler Toyota of Jax and getting to work with Jamori and Joe.

Big shoutout to Victor Rodriguez and Antonio Murray for helping me get into my 2024 Supra. Both of them made the whole process smooth, professional, and stress free. They took the time to answer all my questions, worked with me on the numbers, and made sure I left happy with the car I wanted. You can tell they actually care about their customers and aren’t just trying to rush a sale. I really appreciate all the help and definitely recommend asking for Victor and Antonio if you’re looking to buy a car