Bright Side Painting of Jax Inc.

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• jjt l 1 · 5 months ago

  We contracted with Brightside Painting to retexture two small areas of our kitchen ceiling and repaint that portion, remove old wallpaper from a 29 sq. ft. powder room, and follow with painting and new wallpaper installation. The scope and methods were detailed in standard operating procedures (SOPs) and included in the written contract. Unfortunately, there was a significant gap between what the SOPs stated and how the work was actually carried out. Over four days, the crew consisted of five laborers (polite, but with significant language barriers), a supervisor present only part of the time, and a project manager who dropped in occasionally. The old wallpaper was removed over two days by one worker. A different worker applied the skim coat; yet another applied two coats of paint on the walls. The new wallpaper was hung by two workers — one holding a can of glue as the other put the paper up. The results fell well short of professional standards. Visible seams, overlapping edges, and mismatched prints marred the wallpaper. Skim coat residue was left on the window, baseboards, and bathroom pipes. Paint along the baseboard was uneven, with visible drips, and dropped skim coat simply painted over. The project manager acknowledged the new wallpaper needed to come down. He offered to reimburse us for the cost of replacement wallpaper and waive charges for both the kitchen ceiling retexturing and the wallpaper installation — neither of which met a professional standard. We agreed to cover the charge for removing the original wallpaper and to take responsibility for having the new wallpaper removed. That removal has since been completed and sections of paint came off with it. Wallpaper applied over two freshly painted coats that hadn't been given adequate time to cure was always going to end this way. This was done by a company that calls itself a painting company. We are now looking for someone reliable to fix the damage left behind.