Bridge Homes - Jacksonville

Where do I even start.. from the terrible customer service to the condescending remarks… continued to terrible maintenance. Every issue is just bandaid nothing is ever fixed right. From day one of move in we couldn’t shower, couldn’t use the water, the AC did not work properly, the washer drain pipe backed up and flooded the entire back side of the house…. Both showers did not function. The kitchen sink did not function, the dishwasher was broken. Took an entire month for it to even be livable. An entire month of having to shower and bath my 1 year old elsewhere. For a house we pay over $1600 for. The well and pump is old and needs to be replaced. Dirt fills up with water in the sink and showers. When I spoke to Heather and explained I have a 1 year whom I do not want to risk any chance of the water being contaminated for her and causing issues I was told “the water isn’t dangerous it’s a preference.” I lived there for a year and had nothing but constant maintenance and construction going on in the house. Upon ending the lease, we had a final check made out to them and they refused to accept it. They stated that it was short $300. We paid late and were in email communication we would be paying late and understood the late fees accumulated we would have to pay. No problem. We even received a letter of them threatening to file eviction. We got the letter on the 6th had payment on the 9th. With full communication about us paying late and the amount we’d pay. When I brought the check into the office Catie informed me it was short $300 and she was on vacation and forgot to update the ledger. Every email communication ever letter received never showed anything of an additional $300. The amount we were to pay $1705 all together with late fees. Caite told me we had to pay $2k. They refused the check and stated that they can’t take partial payment because when they file eviction and take it to court they go after the full amount because it looks better on them. This is a shady company DO NOT RENT FROM THEM! I have so much more to say about them. Pictures of proof!! Look at the dates and amounts shown. Also take a look at the water we had!

Horrible, Horrible customer service. I applied at this company for a house to rent. I was told by the prompt to leave a message and someone would call me back in two days That was on last Friday. . Noone returned the call. I then took it on myself to speak to a reprepresentative on Monday, 7/6/26. That representative displayed racism when she heard my accent and realized that I am of color. She became condescending and very abrupt. She did not want to answer the questions that I asked. After speaking with her regarding the house, the next day it was off the market. I called again today 7/8/26. The first representative was very apologetic and transferred me to the manager. Whoever that manager was, did not pick up. So, I left a message. I attempted to call a second time. This time the racist representative that I spoke to prior to today, answered. I proceeded to tell her about how I was treated by her. In the middle of my concerns she abruptly switched the call to the manager. Again, Whoever that manager was did not picked up. Each time I tried calling the same racist representative switched the calls to management. Now, if this is how bridge homes properties representatives treat customers of color, then they do not need to be there. That representative that was disrespectful needs to do some courses in customer service. Her attitude was very poor and unprofessional!

Love the home. Been here since it was with GOAL. But they keep raising the rent and charging more for everything. It is excessive and then they don't fix the problems when they arise (damaged privacy fence from storm) etc. Must put in everything into the portal and you rarely get a call back...but you will get charged promptly. Nickel and dime you to death.

This is a very specific rating not for the company as a whole specifically but for Luis at the call center. Unfortunately, my AC went out and Luis went above and beyond to escalate my issue, even though this company can be extreme frustrating and difficult to get ahold of. I have lived in a rental for 3 years and have experienced quite a bit of frustration with anything that needed to be addressed in “emergency timing” They are setting me up with window units, while I am required to wait several days for an air conditioner tech to be available to service the house, even though the temperature inside is in the high 80s and I have small children