Bono's Pit Bar-B-Q

Go anywhere but here! Messed up my to go order food was old and dry not to mention the hair I found in it. Nothing was eaten still have food in bag. Emailed ,called getting run around. We're just gonna chalk it up as an expensive lesson learned. Wouldn't want to eat there after that anyways......

Called in an order at 8:40 guy on the phone said we're closing in a few minutes. I said okay. When I got there I paid & sat down. The manager put the food on the counter and I was waiting for 5 minutes without telling me it was mine. Ended up getting 2 pull pork dinners & side of toast for $34. This was the pulled pork- half of the meat was inedible burnt dried pieces of pork. One picture is my meal where I actually pulled out all of the unedible pieces of meat. I'm not sure if they were pissed because it was almost closing time or they just was at the end of the burnt pork & decided to serve it. Either way no thanks Bonos

We live in St. Johns and normally drive the 30 extra minutes to go to another Bono’s location to avoid this one but since we had a long day we figured to give this location another try since it’s so close to us. When we received our order my bf took one bite and realized his pork was dry, I also tried it and agreed. My bf told the waiter which responded with that he didn’t know what to do so he’d let someone else know. The manager came to our table and it was the same thing….he offered my bf another pork sandwich so my bf asked if the pork would also be dry and the manager said “he didn’t know” and offered if he can bring him chicken instead. We ended up asking for a refund and can hear the employees talking about us behind the counter. The woman at the front didn’t make eye contact with us as she was giving us the receipt, I simply thanked her and she didn’t say a word. We didn’t create a scene and just simply wanted what we were paying for. We ended up driving to the other Bonos location in Neptune Beach and the food was delicious and the staff was friendly like always. Unfortunately, we won’t be visiting this Bono’s again anytime soon.