Boutique & Gift ShopJacksonville 4.9 (114)
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Boutique & Gift Shop in Jacksonville, FL
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Claim this listing4.9 on Google from 114 reviews · Read on Google
Recent Google reviews
My experience with Big Frog T-Shirt Company was honestly a 0/10. I would never recommend anyone to use this company for custom apparel. I paid for three company shirts, and when I received the first order, the quality was horrible. The vinyl was already peeling, letters were missing, and the shirts were done incorrectly overall. After bringing the issues to their attention, they offered to redo the order, which sounded fine at first — but it then took an entire week just to get the replacement shirts back. What made the experience even worse was the customer service throughout the whole ordeal. There was no compensation offered for the inconvenience, wasted time, or poor quality, and everyone I dealt with came across as rude and unpleasant. For a business that’s supposed to provide professional custom branding, the experience was extremely disappointing from start to finish. Update: Big Frog did in fact reach out and issue me a refund regarding my order. I appreciate them taking the time to correct the situation and make things right after the issues I experienced with the original shirts. Thank you to the team for resolving the matter professionally.
Boutique & Gift Shop
1712 Hendricks Avenue, Jacksonville
We had a wonderful experience with Big Frog. Their communication was clear and helpful, and they made the entire process very easy. The turnaround time was amazing — our shirts were ready in about 3 days! We’re very happy with the final result and truly appreciate their service. Highly recommend! Thank you!
I’ve used them on every shirt and promo item for the many conferences we do. They are simply the best. Joy and Bob take a genuine interest in creating a quality product in a record amount of time. I tell everyone to use them!
Big Frog did a custom jersey for me and Aliya knocked it out of the park! It came out better than I ever could’ve expected! Quick turnaround and super friendly staff. Highly recommend.
The commitment to great customer service and making sure I receive my orders in a timely manner is always upheld. The owner Bob and his staff are great. Uyen is AMAZING!!!! I highly recommend Big Frog Custom.
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Boutique & Gift Shop
11481 Old Saint Augustine Road, Jacksonville