ElectricianJacksonville Beach 2.9 (83)
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Electrician in Northeast Florida
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Claim this listing2.9 on Google from 83 reviews · Read on Google
Recent Google reviews
Whoever the lady is in your pickup marked 294 license plate XE9727 needs a course on how to act in public. Blown stop signs, cuts traffic off pulling into a complex and on top of that beyond rude when spoken too. Do better Ma'am. An beaches energy this circus is awful train your clowns better. A Florida PCS file has been submitted
I tried paying my bill online and got locked out. I keep insanely meticulous records regarding my logins, so I am quite confident there was an issue with the website. I tried calling in to pay over the phone, and their automated system is cumbersome, lengthy, and when you get to the very end, they give extremely unusual and unclear instructions for how to proceed and then the bot hangs up on you after not understanding it's confusing instructions. I called to make a payment over the phone, and I told Doreen of the issues I experienced, and she just said they don't take payments over the phone and to use the automated system. I called her back after not being able to pay via the automated system AGAIN, and she said I need to physically come up there with a check. It's 2026, so I only have checks when they are absolutely needed. I have to go to the bank to get a check too, which is an additional unnecessary step. Checks are not that secure in 2026, so it is very normal people not to just have them around. The customer service has gone sooooo far downhill here. I used to not have a negative word to say about Beaches Energy, but the DISRESPECT of putting someone through several minutes of an automated system when they already advised they were having issues with it is just insanity. On top of spending over 15 minutes during my work day to get nowhere with Doreen and their phone system, she also told me I need to make 2 additional trips to pay the bill.
The people here are very nice & will always try their best to help you out. Although it's not the representatives fault - they make it quite literally impossible to pay your bill. The online platform might as well be a rocket science to figure out. Then you try & pay by the phone & it'll constantly hang up on you saying technical difficulties. Try & go in to the location and they only take checks. They genuinely make it impossible to pay your bill which doesn't make any sense to me.
⭐ (One star feels generous for what I've experienced.) I am utterly dismayed and disappointed with Beaches Energy On an extremely cold night, after I had paid $300 of a $330 bill, they decided to disconnect my electricity. This decision wasn't just inconvenient; it was a blatant disregard for basic human decency. As a Marine veteran who served two tours in Iraq, I've faced tough situations, but never did I expect to be treated with such disrespect by a utility provider at home. The amount in question, a mere $30, apparently outweighed any consideration for my service to this country or my current situation. To Beaches Energy, let me be clear: your actions were not just heartless, they were disrespectful to a loyal American. This isn't just about a missed payment; it's about a fundamental lack of empathy and respect for customers, especially those who have served their nation. I urge anyone considering [Electricity Provider] to think twice. They've shown a complete disregard for loyalty and the sacrifices made by veterans. A company that treats its customers, particularly veterans, with such contempt does not deserve your business.
I've always had a hard time paying my bill on the phone number and online. Called talked to Ryan and he was absolutely amazing! Show me how to go to the website and pay by check even though I don't own checks you hit pay by check and that saves you the $5 a month just by paying with your bank account pushing that button. Very happy with the customer service very happy with the information he even walked me through it to make sure I didn't have a problem best interaction I've had with Beaches energy by far!;) Thank you Rayn!
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