Baptist Primary Care - South Hampton

Where do I start? Saw Megan Anderson, a nurse, on Monday Jul 6th because we had a concern about our teenage daughter's body development, specifically her height growth. We were told that an X-ray would need to be done so that it could be determined if her "growth plates" are open or have fused. We went the same day to Baptist South to get the x-ray done since it was walk-in. The technician said your doctor office would receive the results the same day. After TWO DAYS of NOT HEARING from anyone at the office, I called to find out about the results. I was told that the x-ray was "normal". I said what do you mean by "normal", I need to ask Megan a few questions about the growth plates. The rep said she would "pass on the message". My wife also called and they told her "we already spoke to your husband about it" (as if she was bothering them and they had better things to do). So I was upset about this nonchalant behavior of the staff and I called back very upset. It was around 4:45pm on Wednesday Jul 8th. The rep I spoke to was VERY RUDE. She again regurgitated that they "spoke to my wife already" and "didn't like the way I was speaking". It is an understatement to say that this is an unprofessional medical office. There is a reason why its called healthcare "service". I pay for services through my insurance which charges me an insurance premium. This is not socialist healthcare that is being provided for free. Patient's right and care seem to be totally disregarded at this office. I shouldn't have to keep calling to get answers to the results of an x-ray procedure. The rep says "well the policy is that you have to come in with an appointment if you have questions". So should me and my wife take off from work AGAIN because of your policy. So you mean to tell me the nurse cannot spend 5-10 mins just explaining the results over the phone? In summary, this is a unprofessional, uncaring and rude office staff. And when I say staff I mean the front office staff. Let me be clear that Megan was nice to work with when we brought my daughter to see her.

Dr. Stapleton is great! Friendly, knowledgeable, explains things, listens to you and doesn't rush. Everyone in the office was very pleasant and helpful, but on the phone and in person.

The staff was very friendly and helpful throughout my visit. My doctor took time to understand my concerns to fully treat me and not just check a box during my visit. I highly recommend Dr Stapleton, Baptist Primary Care South Hampton and the rest of the Baptist Health System!

Easy to get an appointment, even last minute. Friendly, competent staff. Dr. Stapleton is awesome. Nice having a PC that listens and doesn't dismiss your opinions. Always answers questions in a prompt time frame.