Baptist Primary Care - Internal Medical Group

Husband was a few minutes late to appointment due to his profession as a truck driver and even though all paperwork was complete two days prior and he was within the 10 minute late rule, he was turned away. Staff had no concern and kept trying to reschedule appointments during his work schedule. He has made it clear several times that it’s difficult for him and he has tried his best to be there on time but. He was a few minutes late and denied his appointment with no concern. Thanks for your wonderful service, we’ll be searching for another doctor.

I like my doctor, Alex Balmir, and the staff is usually nice, but I call in today at 9am to get in because I have an active infection, the same infection I've had 5 times in 5 years, and they blow me off and say my primary doesnt have an appointment time for 2 weeks, so I try to get a sick appointment and wait on scheduling for that. I call back at 445pm and they are snarky and give me attitude, "how do you ~know~ you have an active infection" when I described all the symptoms to them at the beginning of the day and the fact I nearly had to go to the hospital earlier in the week. Instead of helping me and trying to get me in an appointment that day to get the antibiotics I need, I am responded to with rudeness and uncaring attitudes. Will be searching for a new office with hopefully kinder staff. Wild that I've been going here since I moved to Florida in 2018, and treated with such hostility.

First visit with my new primary care physician Dr. Kanupriya Mathur. I have to say it was an amazing experience with her and the staff. She thoughtfully explains everything with a positive and meaningful delivery. She took her time and listened to everything I had to say, gave me her very professional opinion about treatment going forward. She listened to all my thoughts and concerns about how I'm feeling. She made me feel safe and heard. She was kind, compassionate and caring. ♥️

Dr. Balmir & Dina were both wonderful and so accommodating. They truly made my medical experience manageable thanks to both of them, from referrals to navigating insurance issues. Very thankful for the staff here, they went above and beyond helping me in my time of need. Couldn’t recommend them enough!!!