Baptist Primary Care - Internal & Family Medicine Southbank Plaza

I have mixed feelings about this location. The positive is that Billy Claytor has done an excellent job and is always attentive during my appointments. I only have good things to say about Billy, which is why I am providing two stars. Unfortunately, that cannot be said for the rest. My main concern is that Dr. Traveria is extremely slow and unresponsive to prescription refills. Due to my medication, I can only request a refill in a certain timeframe before my prescription runs out. Since the departure of Dr. Garland, I have a monthly battle with getting my prescription refilled. Usually it takes a week with me having to follow-up several times. A couple of months ago it took over 1.5 weeks to get my prescription refilled after speaking to the office manager multiple times. At this point, I run out of medication every month before the refill is provided. This issue continues to exist and the office does not seem to have a solution.

Four members of my family see Dr. Reinertsen, now going by her married name Dr. Garland. We are very pleased with her professional care. We all feel that Dr. Garland listens to what we’re saying and addresses all of our medical concerns and needs. I did not feel like a number, I feel like a person. Mary, her assistant is very thorough and friendly . You can leave a phone message for Mary with any questions and she will call you back within a day, usually same day. In the several years she has been my doctor I have never waited more than 10 minutes to go back to the exam room and Never waited more than 10 more minutes for the doctor. They’re very efficient . I’ve never had a problem getting an appointment. I really like that the blood lab is right on premises and there’s never a long wait. I like how Dr. Garland is a great Primary care doctor but also can do the basic GYN stuff. She refers me out if there’s a complex issue. I couldn’t be happier with my doctor and this medical group. The parking garage is a hassle but I think they’re moving to a more accessible place.

Baptist has really gone downhill. Dr. Joe is a good doctor, but their billing practices are shady. My husband went in for a physical (covered at 100%) but because the doctor asked me additional questions, we were billed for an office visit IN ADDITION to the physical which we weren't aware of. We felt taken advantage of since no one confirmed this would happen. He scheduled a physical. Nothing more. All of this was explained to us by the billing department (who could care less - super rude). Even though when we asked my doctor about it via the portal he confirmed my husband should have only been billed for a physical. Apparently the billing department makes the rules. So again, decent doctor, but terrible billing and management practices...must be why so many doctors are leaving the Baptist system in favor of others.

Awful. They’ll make you come in multiple times before they actually do something about your symptoms which in turn makes you spend more money than you should. They make no effort to actually send in a referral or follow up. I’ve been told multiple times I’d have a referral and every time I call the front office staff could care less. The symptoms I’ve been having has turned into something serious and it was completely brushed off. I need to reiterate that the front office staff has such an attitude over the smallest asks. On top of it all I thought I had gotten lucky with Dr. Harris leaving and having a new practitioner. I’d say my experience with him was almost as worse. Wouldn’t listen to what I needed and I had to practically beg for ear drops. Find another office. I should have known better with how terrible this place is rated.