Baptist Pediatrics - Nocatee

Recent Google reviews

• Art Alex 1 · 2 weeks ago

  I have been very disappointed with our recent experiences with this pediatric practice, particularly when we actually needed care or assistance as established patients. The first issue(Apr-2026), was when I tried to schedule an appointment for my daughter to obtain documentation of her vaccinations for school. I was initially told that the earliest available appointment was more than a month away. I explained that we are established patients at this practice and that we needed the documentation much sooner. I asked whether this could be handled as a wellness visit, since those appointments appeared to be available much sooner. However, I was told that they could not provide the vaccination documentation during a wellness visit. After a lengthy conversation and asking to speak with a supervisor, the supervisor was eventually able to find an appointment within a week, and we were able to get the documentation. I appreciate that the supervisor helped, but it should not have required that much effort for an established patient to obtain something so routine. The second situation(10/06/2026) was even more concerning. My daughter developed a severe cough, was unable to sleep through the night, and had significant nasal congestion for four days. I called the office in the morning and explained that she was sick and needed to be seen. I was told that there were no same-day appointments available and that I needed to call at 8:45 AM to try to get a same-day sick visit. At the same time, I was told that same-day appointments cannot be booked in advance. I was also advised to take her to Urgent Care. I explained that we have insurance through this practice and that we chose to have an established pediatrician specifically so that our child could be evaluated by her own pediatric team when she is sick. I did not want to take her to Urgent Care unnecessarily, especially given the additional cost, and I asked if there was any way she could be seen that day. I was simply told that there was nothing they could do and that there were no sick appointments available. Unfortunately, this does not feel like an isolated incident. It makes me question what the benefit is of having an established relationship with a pediatric practice if, when my child actually becomes sick, we are repeatedly told that there are no appointments and are directed somewhere else. Who are the same-day sick appointments intended for? What is an established patient supposed to do when their child becomes ill? Shouldn't the primary role of a pediatric practice be to provide access to care for sick children, rather than routinely directing established patients to Urgent Care? I really hope the practice can reconsider how sick visits are handled and provide a more reasonable and patient-centered process for existing families. Parents should not have to repeatedly argue with the office or ask for a supervisor simply to get their sick child evaluated.