Award Care at Harts Harbor

Follow up from the owner’s suggestion: I have reached back out to Sarah Pena on several occasions regarding my property in getting this resolved and she still have failed to return any of my calls or reply to any of my emails. I’ve attached pictures of the damaged that was done to my pool screen and how my pool currently looks as a result l. In need this issue resolved ASAP !! This facility tree fell down on my pool screen that has caused extensive damage in which they haven’t yet sent me the cost to repair it. My deck and my pool is suffering damages due to the debris from their trees leaves and sticks falling on the deck that causing stains and causing clogging issues to the pool. I recently had to pay to have my pool repaired because it was clogged up with sticks and leaves. My deck will need to be pressure washed to try and get rid of the stains as well. As I’ve expressed to Sarah this is my home and this damage is causing my value to decrease. I’ve lost all communication with Director Sarah Pena who refuses to let me know whats going on with getting this repair done as it has been over 3months since the accident occurred. very upset home owner Mrs. Smith

During the final 21 days of my cousin’s life—who was more like a brother to me and whom I had the honor of serving as caretaker—I visited him daily at Harts Harbor Rehabilitative/Nursing Home Center while he received care and rehabilitative services. He had been diagnosed with terminal cancer that had metastasized to his bones. Our initial hope was that rehabilitation would help him regain some physical strength and independence so that he could return home. Sadly, he transitioned on February 4, 2026. Although our outcome was not what we prayed for, I cannot express enough gratitude for the exceptional care, compassion, and professionalism demonstrated by the staff at Harts Harbor. Every question our family asked was answered thoroughly and respectfully, with clear knowledge of his diagnosis and treatment needs. The staff consistently ensured his comfort, dignity, and overall well-being. The East Wing team, under the leadership of Ms. Kawana G., was truly exemplary. Ms. Kawana, the Unit Nurse, demonstrated honesty, compassion, clinical expertise, and attentive patient-centered care. Her professionalism and kindness provided reassurance to our family during an incredibly difficult time. Our family will forever be grateful for the outstanding care and administrative support provided by Harts Harbor Rehabilitative/Nursing Home Center. The level of dedication and heartfelt service shown to our loved one will not be forgotten. Harts Harbor is clearly committed to providing quality care, and I encourage continued efforts toward growth and improvement that will further advance patient comfort, clinical excellence, and staff support. Ongoing investment in both patient well-being and employee development will only strengthen the outstanding foundation already in place. We look forward to returning to express our appreciation personally and to extend gifts of gratitude to the remarkable staff who cared for him so well. With sincere appreciation, Melton Family

Here for rehab and have no issues with the place. Caring staff, excellent therapy program, good nourishing food. Consider the difficult job they have and the little inconveniences that you may have are nothing. May GOD bless their work.

What was years past is not what Harts Harbor is today. I have a loved one in this facility and could not receive better care. The staff beginning at front door are welcoming and friendly to everyone entering. Staff and nurses courteous show respect to patients and visitors. The place may be old but they keep it clean and working diligently to improve the facility. They may not be a fit for everyone's case but they are the best for my family. Happy at Harts Harbor.