AutoNation Lincoln Orange Park Service Center

AutoNation Ford Orange Park Service Manager Jennifer was very professional and ensured service of my Nautilus was scheduled and a loaner car was coordinated at my first encounter. During the entire time of vehicle service, she followed up with me to let me know it was on track. With every dealing with Jennifer, she was always professional, knowledgeable, and efficient, and represented AutoNation Ford in a very positive manner. My service advisor was David Craddock. He did an awesome job! He coordinated service on a tire which included coordinating on a warranty, he ensured some dinks on the hood were buffed out, he ordered a courtesy lamp assembly for future install, and coordinated the install of a Thule Cargo Box ordered from Lincoln Accessories. David was very efficient and professional in all aspects. He is very knowledgeable about Ford and Lincoln products and procedures and handled everything seamlessly.

my experience with Lincoln was extremely disappointing. Just one day after I picked up my vehicle, the check engine light came on, and my car remained at the dealership for an entire month. What made the experience even worse was my interaction with David. In my experience, he was dismissive, rude, and seemed more interested in defending the dealership than helping resolve my concerns. Instead of acknowledging the issues with my vehicle, I felt that he tried to shift the blame onto me rather than taking responsibility. This is not the level of customer service I expected from a luxury brand like Lincoln. Based on my experience, I would not recommend this dealership.

Truck has less than 100,000 miles has been in the “ shop” 3 times for the transmission alone . They “fixed “ it and the truck about left my son and I stranded in South Carolina . They “fixed” it I was back within 2 weeks explaining it wasn’t right . Their head tech assured me it’s fixed . I went on a trip a week later and the transmission took a crap . So after they’ve had it for 3 weeks the “fixed “ it again , but made me pay the 100$ deductible even though they didn’t fix it correct the first time . My service writer deserves to be the manager there she went above and beyond to look out for me and try to help any way she could but Matt Holmes is junk he has 0 Custer service skills.

Outstanding service from my advisor Jessica Henry! She was there upon arrival and ensured I was checked in properly! She’s the consummate professional and kept me informed of my Lincoln’s progress throughout my service visit!