Car Wash & DetailingJacksonville 4.1 (30)
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Car Wash & Detailing in Jacksonville, FL
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Claim this listing4.1 on Google from 30 reviews · Read on Google
Recent Google reviews
I am a long time, loyal customer and while there has been an occasional hiccup, the service department has always earned my trust and repeat business. Rachel King has been a superstar for me and Carlos Drake (Parts Manager) has driven my car home more than once when there was a snafu with the timing of the return. I spoke with Vaughn a couple of weeks ago about an issue and learned that Audi (corp) has removed their (red cap) concierge service and the dealership has supplemented this service with their own staff. When I shared my location (1 hour away) Vaughn said that he only had two drivers and our pickup would require both of them. It was unclear as to why, but I asked to check on whether I could pay for the service. Vaughn then switched gears and said that he couldn't offer the service as he didn't feel like my issue (engine light on) qualified for the minimum of 3 hours of diagnostics it would take to justify the concierge service (that again, I offered to pay for). Not sure how he came to that conclusion over the phone........but he did confirm this minimum requirement was a "new policy." We left the conversation with Vaughn promising to check in with my requests and give me a call back. That was on 10/13/25. We have several Audi's in our family and lots of good experiences with the vehicles and the personnel. I'm quite sure Vaughn remembers the conversation very well. Maybe I'm next on his call back list.
I brought my brand new Audi Q3, which was only two weeks old, to Audi Orange Park Service Department for a couple of issues. The license plate bracket anchors were completely stripped, making it impossible to change the license plate, and the windshield wipers were stuttering and skipping when turned on. They did a great job resolving the wiper issue by replacing the wiper blades and cleaning the windshield, which had wax buildup on it. However, when it came to the license plate bracket, they tried to charge $630 to replace it, stating it was "aftermarket," even though it came with the vehicle. This was incredibly frustrating, especially considering the vehicle was purchased new, and the same part can be bought directly from their website for $140. While I appreciate the Multi-Point Inspection (MPI) they performed and the detailed video explaining the service done on the vehicle, the price quoted for the license plate bracket is unacceptable. I will continue to bring my vehicle in for future service and hope to have a better experience that will allow me to update this review with a higher rating.
While traveling to St. Augustine from Chattanooga, TN - the low oil warning light came on my Q8. I called the service department and Frank told me to bring my car in and he would take care of it. Frank was so reassuring and quickly got me back on the road to enjoy my vacation!! What an AWESOME experience thanks to Frank!! Would definitely bring my car here for service if I lived in the area.
THE BEST FREAKING LOCATION IN ALL OF JACKSONVILLE, FLORIDA!!! Gamble, Rachel, and Bryan are the FREAKING BEST!!! It’s always such a pleasure doing business with them. They treat my daughter and myself extremely well! I never have to worry about being taken advantage of when I come here. Everything is detailed, explained, and assured that I fully understand what is going on with my vehicle. I make the commute just to come to THIS PARTICULAR LOCATION because of the OUTSTANDING service I received EACH AND EVERY TIME! Not only that, you can tell amongst the service department they talk to each other with respect and have a good relationship which is then transmitted to EXTREMELY WONDERFUL CUSTOMER SERVICE!! Thank you for always giving us the ABOVE AND BEYOND EXPERIENCE!!! Greatly, appreciated ♥️♥️♥️♥️♥️♥️
I have been going to this dealership for service since 2014. I can honestly say that there is no better representative than Todd Baker. He is on point with knowledge and communication with his costumers and everyone else I have seen him come across. A respectable person who has earned my confidence when it comes to every day safety with my Q5. Not an easy job especially when dealing with so many situations. Lastly, the job is not complete without a great mechanic and mine has been Kendrick Perez. Both are highly recommended. So thank you for a job well done!
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