Atlantic Eye Institute: Lancaster C Steven OD

Dr Lancaster is amazing! He is extremely thorough, kind and is always willing to take time to educate. I have not only switched my daughter to his practice but have also referred my mother, sister and two nieces. I would not trust anyone else with my family’s vision needs and hope he never retires!

Dr Lancaster is about as straight forward as they come. I came to him a few years ago with a pretty significant eye issue (recurring corneal erosion) that my regular eye doctor couldn't quite figure out. Dr Lancaster figured it out and put me on a plan to recover immediately. Since then he's also been very proactive on some ideas to try out to get my vision just a bit sharper. I've worn glasses my whole life and with my eye conditions i was never supposed to be able to wear contacts. We started on some soft ones a few years ago and have since progressed to Scleral lenses. I have ocular albinism so i'm pretty light sensitive. We just recently tried a very experimental and pretty rare set of tinted scleral lenses. they definitely darken up my eye a little bit but they're just fine to wear at night and during the day they absolutely cut down on glare when stepping outside. I still need a pair of shades when it's bright but it's a lot easier to open my eyes outside with these in. Dr Lancaster will tell you what you need to know but he will also think outside the box and try some things (perfectly safe things of course) that most other Doctors wouldn't think of trying to get your vision as sharp and comfortable as it can be. I'm very grateful for his work.

Dr. Lancaster knows his stuff!!! Very, VERY straightforward and extremely knowledgeable. Unfortunately, the institute is administratively dysfunctional. I have spoken with the staff on five separate occasions about insurance and they are still confused. It’s not difficult to figure out… I would have assumed that someone would actually write it down somewhere so that I don’t have to keep talking about it. I finally had to tell them to cancel my appointment and I will be going back to Five Points Eye Associates in Riverside. I don’t have time to deal with that level of incompetency. I would also rather drive 30 minutes then have to deal with a staff that Refuses to take responsibility for their mistake. I almost forgot to mention that it took about three hours for me to get through a basic eye exam /fitting due to a mishandled appointment scheduling. Even though I called initially for a contact lens fitting/LASIK consult, the appointment was made with someone who only does LASIK consult. I was then finally directed to Dr. Lancaster for a fitting. I understand why things happened that way now but at the time it was extremely disconcerting. I also wonder if I was told that I may not be a good candidate for LASIK in order to execute the push/pull sales trick. In other words “tell him he doesn’t qualify so that we can tell him he does barely qualify later on“. It’s a well-known sales trope. I’m not saying that’s what happened but it is very suspicious. All that to say, about what I expected from something called an “eye institute”.

Dr Lancaster has given me freedom from wearing cheaters. He was so understanding, listening to my fears and overcoming every one. He is the best!!! Thank you!