Advantage Dermatology

Took a biopsy in office same day on my 1st appt without prior insurance approval. Tricare denied payment. I had to pay. They should have known how it works. Other than that great office

I took my son to this dermatology clinic and the actual visit with the doctor was fine. There was little wait time, and the doctor was kind, patient, and explained everything clearly. That part of the experience was positive. Unfortunately, everything after the appointment was extremely frustrating and poorly handled. We were told my son needed one ointment and that the clinic would submit a prior authorization and have the medication shipped to our home within about two weeks. I was reassured multiple times that I didn’t need to worry. After two weeks passed with no medication or follow-up, I called the office and was told the prescription had been sent the same day—but to a pharmacy instead, without prior authorization. When I contacted the pharmacy, I was shocked to learn the medication would cost $2,000 out of pocket. I called the clinic again and was told the prior authorization had been “missed” and that they would expedite it and keep me updated. I never received any update. After another week and multiple follow-up calls, I was finally told the medication would be changed to something cheaper that supposedly wouldn’t need prior authorization and would cost around $35. Even then, the prescription was sent to the wrong pharmacy, and when it was finally transferred, I was told the cost was higher than promised and that the medication couldn’t even be dispensed because my son’s age still required insurance authorization. At that point, after weeks of delays, conflicting information, and repeated phone calls, I gave up. I will be going back to my son’s pediatrician for a new referral and finding a different dermatologist. The doctor herself was nice, but the communication, follow-through, and insurance handling by the office were extremely disappointing. I would not return based on this experience.

I couldn’t find the place 3 times and missed 2 appointments. A guy that works there guided me in on the phone. Everyone was so nice even after I messed up so much. Thank you to the whole team.

Been coming to this dermatologist for over 4 years and we love this office. Dr. Sy is nice to my kids and has always been attentive. He’s thorough and even recommends more economical treatments as an option when necessary because he doesn’t just push certain brands or rx.