Acorn Health ABA Therapy - St. Johns

Very poor communication and follow-through. While the scheduler was responsive, no one from the clinical team or leadership ever followed up on multiple concerns. I rarely received updates about my child’s progress, parent meetings were hard to schedule, and issues discussed were never addressed. There was also constant staff turnover, which made things worse. From the beginning, concerns about bathroom issues were ignored despite being told someone would follow up. My child was also sent home early one day with no clear explanation. After discharge, they have made it difficult to obtain the proper documentation needed for school enrollment, adding unnecessary stress to an already frustrating situation. Overall, there is a clear lack of communication, accountability, and leadership involvement.

My daughter is going to acorn aba therapy from 1 + year . I am seeing progress and they are doing great job . Acorn aba therapy definitely helped my daughter with behaviors, tantrums and her communication skills are getting better day by day . I think patience and consistency is all we need to see a kids grow and be independent one day.. thanks to acorn who opened a center in Saint John's and had available slots to get my girl placed in..unlike other aba center who take 1,2 year just to place your kid

Where do I even begin.... this organization, from Jennifer at the local office, who has since left as of yesterday, to Ashley the DIRECTOR of Clinical Access.... just poor management and oversight. 6mo process of getting my son started with ABA services in school only to be told TWO days prior that Jennifer was going to a different company, which then led to the school district being unable to allow the person taking over for her to have supervision as they were not an already approved person with the district. Acorn then comes back to me and says, we will not be able to provide on-site services for your son but you can still utilize our family guidance services. Are you kidding me? I sit on the email notification until later that night and respond and call out the literal selfishness and inconsideration that all of this reflected and the person who is screwed over by this the most is my 6yo. The aforementioned director calls me to say, "You're hostile" ... no ma'am, I am factual. And if you have a problem with the facts, then perhaps you should actually review this situation and notate the distress this has now caused my son and family. No thank you, Acorn, we will not be needing your services.

My son has been at the clinic for about 2 years and I've seen his progress since he started. The director and Emily are always available to help, adjust schedules and services. Adam loves being in therapy, he always arrives happy, he eats very well when he's there, and communication between the clinic and me is always quick and efficient.